Grand Valley State University
Customer services + Quality control
Type
http://bibfra.me/vocab/lite/Concept
Label
Customer services + Quality control
Name
Customer services + Quality control
Focus
Customer services + Quality control
Sub focus
Quality control
Customer services
Actions
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Incoming Resources
Subject of
7
Service quality, new directions in theory and practice, editors, Roland T. Rust, Richard L. Oliver
Clued in, how to keep customers coming back again and again, Lewis P. Carbone
Service quality, new directions in theory and practice, editors, Roland T. Rust, Richard L. Oliver
On great service, a framework for action, Leonard L. Berry
Creating a customer-centered culture, leadership in quality, innovation, and speed, Robin L. Lawton
Monitoring, measuring, and managing customer service, Gary S. Goodman
Total quality service, principles, practices, and implementation, D.H. Stamatis
Outgoing Resources
Focus
1
Customer services + Quality control
Sub focus
2
Quality control
Customer services
Link Analysis