Customer services + Management
Label
Customer services + Management
Name
Customer services + Management
Sub focus
Actions
Incoming Resources
- Subject of25
- Service leadership, the quest for competitive advantage, Svafa Gro?nfeldt, Judith Strother
- Fabled service, ordinary acts, extraordinary outcomes, Betsy Sanders
- Best face forward, why companies must improve their service interfaces with customers, Jeffrey F. Rayport, Bernard J. Jaworski
- Service quality (SQ), perspectives, management and improvement strategies, Arthur Collins, editor
- How companies win, profiting from demand-driven business models no matter what business you're in, Rick Kash and David Calhoun
- Built for use, driving profitability through the user experience, Karen Donoghue
- The shape of things to come, seven imperatives for winning in the new world of business, Richard W. Oliver
- Breakaway, deliver value to your customers-- fast!, Charles L. Fred
- Sense and respond, the journey to customer purpose, Sue Barlow, Stephen Parry, and Mike Faulkner
- Putting stakeholder management into practice, Margit Huber, Joachim Scharioth, Martina Pallas, editors
- Service is front stage, positioning services for value advantage, James Teboul
- Discovering the soul of service, the nine drivers of sustainable business success, Leonard L. Berry
- Handbook of services marketing & management, Teresa A. Swartz, Dawn Iacobucci, editors
- The call center handbook, the complete guide to starting, running and improving your call center, by Keith Dawson
- Managing and motivating contact center employees, tools and techniques for inspiring outstanding performance from your frontline staff, Malcolm Carlaw [and others]
- The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!, by Tom Peters
- Managing quality customer service, [a practical guide for establishing a service operation], William B. Martin
- Competing in a service economy, how to create a competitive advantage through service development and innovation, Anders Gustafsson, Michael D. Johnson
- Managing service as a strategic profit center, Donald F. Blumberg
- Values-based service for sustainable business, lessons from IKEA, Bo Edvardsson and Bo Enquist
- Passionate and profitable, why customer strategies fail and ten steps to do them right, Lior Arussy
- Value-based marketing for bottom-line success, 5 steps to creating customer value, J. Nicholas De Bonis, Eric Balinski & Phil Allen
- Value proposition design, how to create products and services customers want : get started with ..., written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos
- Winning the service game, Benjamin Schneider, David E. Bowen
- Monitoring, measuring, and managing customer service, Gary S. Goodman
Outgoing Resources
- Focus1
- Sub focus2