Customer services
Label
Customer services
Name
Customer services
Focus
Actions
Incoming Resources
- From mindless to mindful, how to create memorable service experiences, Draj Fozard and Jesse Otta
- When fish fly, lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market, John Yokoyama, Joseph A. Michelli
- The customer advocate and the customer saboteur, linking social word-of-mouth, brand impression, and stakeholder behavior, Michael W. Lowenstein
- Connecting with your customers
- Training library staff and volunteers to provide extraordinary customer service, by Julie Todaro and Mark L. Smith
- Managing to keep the customer, how to achieve and maintain superior customer service throughout the organization
- Zingerman's guide to giving great service, Ari Weinzweig
- The service profit chain, how leading companies link profit and growth to loyalty, satisfaction, and value, James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
- Improving customer service, accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore]
- The new gold standard, 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company, Joseph A. Michelli
- Delivering quality service, balancing customer perceptions and expectations, Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
- Customer service operations, the complete guide, Warren Blanding
- The ultimate online customer service guide, how to connect with your customers to sell more!, by Marsha Collier
- The Brandpromise, how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!, Duane E. Knapp
- The customer-centered enterprise, how IBM and other world-class companies achieve extraordinary results by putting customers first, Harvey Thompson
- Delivering knock your socks off service, Kristin Anderson, Ron Zemke
- Winning at service, lessons from service leaders, Waldemar Schmidt, Gordon Adler, Els van Weering
- Relationship marketing, bringing quality, customer service, and marketing together, Martin Christopher, Adrian Payne, and David Ballantyne
- Unreasonable hospitality, the remarkable power of giving people more than they expect, Will Guidara
- Robotics and AI for customer service using machine learning, BotsAndUs
- Beyond the ultimate question, a systematic approach to improve customer loyalty, Bob E. Hayes
- CCXP exam preparation
- The quest for service quality, Rxs for achieving excellence, by Phillip S. Wexler, W.A. (Bill) Adams, Emil Bohn
- Good service is good business, 7 simple strategies for success, Catherine DeVrye
- World-class customer satisfaction, Jonathan D. Barsky
- Customer loyalty, how to earn it, how to keep it, Jill Griffin ; foreword by Robert T. Herres
- Gemba walks for service excellence, the step-by-step guide for identifying service delighters, Robert Petruska
- Marketing for keeps, building your business by retaining your customers, Carla B. Furlong
- Best practices in customer service, edited by Ron Zemke and John A. Woods
- Serving your customer
- Service innovation, how to go from customer needs to breakthrough services, Lance A. Bettencourt
- Customer friendly, the organizational architecture of service, James T. Ziegenfuss, Jr
- Voices into choices, acting on the voice of the customer, Center for Quality of Management: Gary Burchill, Christina Hepner Brodie
- Designing service processes to unlock value, Joy M. Field
- Branded customer service, the new competitive edge, Janelle Barlow and Paul Stewart
- Raving fans, a revolutionary approach to customer service, Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay
- Knock your socks off service recovery, Ron Zemke, Chip R. Bell
- Intelligent enterprise, a knowledge and service based paradigm for industry, James Brian Quinn ; foreword by Tom Peters
- C-scape, conquer the forces changing business today, Larry Kramer
- The value profit chain, treat employees like customers and customers like employees, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
- The experience economy, work is theatre & every business a stage, B. Joseph Pine II, James H. Gilmore
- Making it personal, how to profit from personalization without invading privacy, Bruce Kasanoff ; foreword by Don Peppers and Martha Rogers
- Keeping the edge, giving customers the service they demand, Dick Schaaf ; foreword by Karl Albrecht
- Customers as partners, building relationships that last, Chip R. Bell
- Please every customer, delivering stellar customer service across cultures, Robert W. Lucas
- The power to predict, how real-time businesses anticipate customer needs, create opportunities, and beat the competition, Vivek Ranadivé
- Big social mobile, how digital initiatives can reshape the enterprise and drive business results, David F. Giannetto
- The customer-driven organization, employing the Kano model, Lance B. Coleman, Sr
- Customer retention, an integrated process for keeping your best customers, Michael W. Lowenstein
- Your call is (not that) important to us, customer service and what it reveals about our world and our lives, Emily Yellin
Outgoing Resources
- Focus1