Grand Valley State University
Customer services + Evaluation
Type
http://bibfra.me/vocab/lite/Concept
Label
Customer services + Evaluation
Name
Customer services + Evaluation
Focus
Customer services + Evaluation
Sub focus
Customer services
Evaluation
Actions
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Incoming Resources
Subject of
3
Keeping score, using the right metrics to drive world-class performance, Mark Graham Brown
Monitoring, measuring, and managing customer service, Gary S. Goodman
Clued in, how to keep customers coming back again and again, Lewis P. Carbone
Outgoing Resources
Focus
1
Customer services + Evaluation
Sub focus
2
Customer services
Evaluation
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